Workplace Violence

Workplace harassment is illegal and destructive to any organization. It is important to treat everyone in the workplace with respect ... Show more

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Module	Topics Covered
Introduction
Course Objectives
Module 1	What Is Workplace Harassment?, How to Identify, Costs to Your Business, The Legal Side of Harassment, Psychological, Knowledge Check
Module 2	Identifying the Bully, Abusive Workplace Behaviors, Bullying and Personality Disorders, Narcissism, Knowledge Check
Module 3	How to Handle Workplace Violence, Types of Behavior, Target the Behavior, Not the Person, Implement an Action Plan, Knowledge Check
Module 4	Risk Assessment (I), Understanding Anger and Aggression, Defusing & De-escalating Strategies, Communication Skills, Tactical Options, Knowledge Check
Module 5	Risk Assessment (II), Identifying the Hazard, Assessing the Risk, Controlling the Risk, Evaluating & Review, Knowledge Check
Module 6	Being the Victim, What is Not Considered Bullying, Steps to Take, Knowledge Check
Module 7	Checklist for Employers, 4 Step Process, Addressing All Employees, Code of Ethics, Policy and Procedures, Knowledge Check
Module 8	Interview Process, Identify a Bully in the Interview Process, Warning Signs, Bullying Scenario, Knowledge Check
Module 9	Investigation Process, Advising Your Supervisor, Lodging the Complaint, Initial Response, The Investigation, The Findings, Review & Closure, Knowledge Check
Module 10	Developing a Workplace Harassment Policy, Scope and Philosophy, Principles, Intent, Options, Informal Complaint Process, Formal Investigation Process, Knowledge Check
Assessment
Post-Test