Resolving Conflict

In this course, you’ll learn common sources of discord and some typical responses to it. You’ll also discover techniques to ... Show more

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Module	Topics Covered
Introduction
Course Objectives
Module 1	Common Causes of Conflict in the Workplace
Module 2	Understanding How People Deal With Conflict
Module 3	6 Steps to Mediate Conflict Between Employees
Module 4	Dealing With Frustrated or Angry Employees
Module 5	A Manager’s Guide to Dealing With Abusive Behavior
Module 6	Conflict Resolution Tips and Techniques
Module 7	Summary
Assessment
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