Managing a Customer Service Team

On the front lines every day, the customer service team takes orders, fields complaints, and fixes errors as quickly as ... Show more

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Module	Topics Covered
Introduction
Course Objectives
1	Introduction
2	Creating a Customer Service Strategy
3	5 Essential Customer Service Tools
4	Managing Customer Support Tickets
5	How to Increase Customer Retention and Reduce Churn
6	Delivering Proactive Customer Service
7	Empowering Your Team to Deliver Great Customer Service
8	How to Measure Customer Service Performance
9	Knowledge Check
10	Summary