How to Handle Objections: Getting Customers to Say, "Yes!"

Every salesperson will encounter hesitation from customers. What separates the good and the great salespeople is knowing how to handle ... Show more

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Module	Topics Covered
Introduction
Module 1	Introduction to Handling Sales Objections
Module 2	Common Misconceptions About Sales Objections
Module 3	How to Address Sales Objections
Common Sales Objections
Module 4	Recognizing Sales Objections
Module 5	Objection 1: Price
Module 6	Objection 2: Authority
Module 7	Objection 3: Trust
Module 8	Objection 4: Complacency
Module 9	Objection 5: Competitor
Module 10	Knowledge Check
Techniques for Handling Objections
Module 11	Overcoming Objections
Module 12	Technique 1: Curiosity
Module 13	Technique 2: Conditional Close
Module 14	Technique 3: Reframing
Module 15	Technique 4: The Boomerang
Module 16	Technique 5: Show Empathy
Module 17	Knowledge Check
Common Mistakes When Handling Sales
Module 18	Handling Sales Objections Is Hard
Module 19	Mistake 1: Failing to Listen
Module 20	Mistake 2: Failing to Communicate Value
Module 21	Mistake 3: Coming Across the Wrong Way
Module 22	Mistake 4: Avoiding or Dismissing Objections
Module 23	Knowledge Check
Quiz
Module 24	Putting It to the Test
Module 25	Summary