Handling Difficult Customer Service Scenarios

As a customer service representative, you naturally know a lot about your company and its offerings. Paired with compassion, that ... Show more

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Module	Topics Covered
Introduction
Module 1	When Things Get Challenging
4 Challenging Scenarios
Module 2	7 Strategies for Gaining Control of Customer Conversations
Module 3	How to Handle Refund or Cancellation Requests
Module 4	A Guide to Saying “No” to Customers
Module 5	Guide to Retaining Customers During Times of Crisis
Summary
Module 6	Key Takeaways