| Module | Topics Covered |
|---|---|
| Giving Feedback | |
| Module 1 | Introduction |
| Module 2 | How to Give Effective Employee Feedback |
| Handling Difficult Reactions to Feedback | |
| Module 3 | What if Feedback Goes Wrong? |
| Module 4 | Response #1: The Silent Treatment |
| Module 5 | Response #2: Playing Defense |
| Module 6 | Response #3: The Tearful Reaction |
| Module 7 | Response #4: The Commitment-Phobe |
| Module 8 | Response #5: The Angry Reaction |
| Conclusion | |
| Module 9 | Let’s Practice! |
| Module 10 | Summary |