Cultural Sensitivity in Customer Service

Every day, businesses interact with people across a variety of cultures—from the call center employee taking complaints from across the ... Show more

Instructor

0 reviews

Module	Topics Covered
Introduction
Course Objectives
Introduction	Course Introduction, Why Cultural Sensitivity Matters in Customer Service
Models to Help Understanding	Introduction: Exceptional Customer Service Across Cultures, Emotion, Building Trust, Decision-Making, Persuasion, Time, Section Check In
Communication Methods	Communicating With Cross-Cultural Customers, Verbal and Written Communication, Nonverbal Communication, Section Check In
Confronting Bias	Confronting Cultural Bias in Customer Service
Course Summary	Summary
Assessment
Post Test