Crisis Management

Crisis management is as important to any company as finance management and personnel management. Having a clear and effective program ... Show more

Instructor

0 reviews

Module	Topics Covered
Introduction
Course Objectives
Module 1	Crisis, Internal Risks, External Risks, Aggression, Violence, Knowledge Check
Module 2	Workplace Violence, Threats, Damage, Psychological Acts, Physical Acts, Knowledge Check
Module 3	Myths, Violence Just Happens, It Is Uncommon, Problems Will Solve Themselves, It Is Not Possible to Prevent Violence, Knowledge Check
Module 4	Escalation, Threats, Stalking and Bullying, Injury, Death, Knowledge Check
Module 5	Concerning Behaviours, Disruptive, Emotional Abuse, Causes Anxiety, Examples of Behavior, Knowledge Check
Module 6	Domestic Violence Indicators, Disruptive Calls, Poor Concentration, Bruising, Absences, Knowledge Check
Module 7	Triggers of Workplace Violence, Reprimands and Terminations, Financial Strain, Loss of Loved One, Perceived Slights, Knowledge Check
Module 8	Conflict Dangers, Triggers, Action Point, Flashpoint, Identify, Knowledge Check
Module 9	Response, Note Areas of Concern, Discuss It, Report It, Report Extreme Cases to HR/Tip Line, Knowledge Check
Module 10	Strategies, Policies, Programs, Emergency Procedures, Train Employees, Knowledge Check
Assessment
Post Test