Civility in the Workplace

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Module	Topics Covered
Module 1: Getting Started
Workshop Objectives	Workshop Objectives
Module 2: Introduction
What is Uncivil Behavior?	Definition and examples of uncivil behavior
Three Reasons Why You Should Be Civil	Understanding the importance of civility in the workplace
Dealing with Difficult Personalities	Strategies for handling challenging coworkers
Cost and Rewards	Impacts of civility and incivility in a professional setting
Case Study	Applied scenario on civility in the workplace
Knowledge Check
Uncivil Behaviors	Which of the following behaviors can be considered uncivil?
Facts about Civility	Which of the following is not true about civility?
Importance of Civility	True or False: If you are good at what you do, civility does not matter.
Practicing Civility	Which of the following is a good reason to practice civility?
Honesty vs. Civility	True or False: The best way to treat a co-worker is with absolute honesty, regardless of their feelings.
Understanding Civility	What does this statement mean: “Civility sets the tone for a positive workplace”?
Module 3: Effective Work Etiquette
Greetings	Appropriate ways to greet colleagues in a professional setting
Respect	Demonstrating and maintaining mutual respect at work
Involvement	Encouraging participation and collaboration
Being Politically Correct	Understanding and using inclusive and appropriate language