A Managers Guide to Resolving Team Conflict

In this course, you’ll learn why conflict happens, common ways people react to conflict, and how to turn workplace disagreements ... Show more

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Module	Topics Covered
Conflict Resolution Course
Module 1	Rethinking the Role of Conflict at Work
Module 2	Understanding Why Conflict Happens
Module 3	Assess Your Approach to Conflict
Module 4	Approach #1: Avoid
Module 5	Approach #2: Appease
Module 6	Approach #3: Compete
Module 7	Approach #4: Bargain
Module 8	Approach #5: Collaborate
Module 9	Which Approach Is Best?
Module 10	Steps to Mediating Conflict Between Employees
Module 11	What to Do When Conflict Turns Into Abuse
Module 12	How to Respond to an Angry Employee
Module 13	Do’s and Don’ts
Module 14	Summary