Communication Strategies

Welcome to the Communication Strategies workshop. For the better part of every day, we are communicating to and with others. ... Show more

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Module	Topics Covered
Introduction
Course Objectives
Module 1	The Big Picture, What is Communication?, How Do We Communicate?, Other Factors in Communication, Knowledge Check
Module 2	Understanding Communication Barriers, An Overview of Common Barriers, Language Barriers, Cultural Barriers, Differences in Time and Place, Knowledge Check
Module 3	Paraverbal Communication Skills, The Power of Pitch, The Truth About Tone, The Strength of Speed, Knowledge Check
Module 4	Non-Verbal Communication, Understanding the Mehrabian Study, All About Body Language, Interpreting Gestures, Knowledge Check
Module 5	Speaking Like a Star, S = Situation, T = Task, A = Action, R = Result, Summary, Knowledge Check
Module 6	Listening Skills, Seven Ways to Listen Better Today, Understanding Active Listening, Sending Good Signals to Others, Knowledge Check
Module 7	Asking Good Questions, Open Questions, Closed Questions, Probing Questions, Knowledge Check
Module 8	Appreciative Inquiry, The Purpose of AI, The Four Stages, Examples and Case Studies, Knowledge Check
Module 9	Mastering the Art of Conversation, Level One: Discussing General Topics, Level Two: Sharing Ideas and Perspectives, Level Three: Sharing Personal Experiences, Our Top Networking Tips, Knowledge Check
Module 10	Advanced Communication Skills, Understanding Precipitating Factors, Establishing Common Ground, Using “I” Messages, Knowledge Check
Assessment
Post-Test