Business Etiquette

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Module	Topics Covered
Introduction
Course Objectives
Module 1	Business Etiquette, Getting Started, Workshop Objectives
Module 2	Etiquette Defined, The Importance of Business Etiquette, Case Study
Module 3	Creating an Effective Introduction, Making a Great First Impression, Minimizing Nervousness, Using Business Cards Effectively, Remembering Names, Case Study
Module 4	The Three-Step Process, The Four Levels of Conversation, Case Study
Module 5	Understanding Your Place Setting
Assessment
Post Test