Managing a Successful Contact Center
This course is for managers who want to take their team’s skills from functional to fantastic—helping customers in a way ...
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- Description
- Curriculum
- Reviews
| Module | Topics Covered |
|---|---|
| Contact Center Management | |
| 1 | An Introduction to Contact Center Management |
| 2 | A Contact Center’s Value |
| 3 | A Manager’s Role |
| 4 | Essential Customer Service Tools |
| 5 | Creating a Priority System |
| 6 | Measuring Performance |
| 7 | Knowledge Check |
| 8 | Summary |
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Course details
Lectures
1
Level
Advanced
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