| Module | Topics Covered |
|---|---|
| Introduction | |
| Module 1 | What Is Feedback? |
| Module 2 | The Value of Feedback |
| Module 3 | Overcoming the Fear of Giving Feedback |
| Delivering an Effective Message | |
| Module 4 | Following the Feedback Process |
| Module 5 | Crafting a Constructive Message |
| Handling Difficult Reactions | |
| Module 6 | Why People React Negatively |
| Module 7 | Handling Difficult Reactions to Feedback |
| Conclusion | |
| Module 8 | Do’s and Don’ts |
| Module 9 | Summary |